What's included in the rental?
Camcorder, batteries, charger, memory card, HDMI cable, shipped in a protective hard case, with a soft case for each camera inside, and a prepaid return shipping label.
What if something breaks?
Accidental damage? DadGuard caps your liability at the lesser of actual repair cost and 10% of replacement value; DadGuard+ also covers theft and total loss. If a camera malfunctions through no fault of your own, the Rental Agreement provides troubleshooting, a possible replacement, or a pro-rated refund for unused days. DadGuard+ may provide a refund of the rental price, excluding shipping and DadGuard+ fees, after our inspection confirms a covered mechanical failure.
What's DadGuard?
DadGuard is our damage protection plan. It's a contractual liability cap, not insurance. Standard DadGuard covers accidental damage. DadGuard+ adds theft, total loss, and mechanical peace of mind. Either way, your liability drops to 10% of the camera's replacement value.
What if I want to keep it?
Keep to own? We love the enthusiasm, but our cameras aren't for sale. A few extra days? No problem. Let us know before your mail-back date and we'll extend at a prorated rate with a 10% on-time discount.
Can I import my own footage?
If you're tech like us then absolutely, we even try to include the right cords. Otherwise we recommend leaving it to the pros. We've got a curated process for each camera, and some even require period-correct computers to retrieve the footage.
How does pricing work for multiple cameras?
Your price is set by the look you pick and how many cameras you rent, up to four per order. DadGuard is one choice for the whole order and its price is on the page before you buy. Editing is priced by how many cameras you rented, and the price you see is the total for your order.
Can I request a specific camera model?
You book the look, and we pick the body that ships. If you have your heart set on a specific model, shoot us a message and we will see what we can do.
Do you ship across the continental US?
Yes. Free 2-way shipping is included on every rental across the continental US, via USPS Ground Advantage. The prepaid return label is right in the box: just seal it up and put it back in the mail by the end of your last rental day at any USPS location.